Shipping policy

Thank you for shopping with Hearth & Coast. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Order Processing

Order processing times vary by supplier and item. Processing is the time needed to prepare your items before they ship and is separate from shipping transit time. Customized or personalized items may require additional processing time before they are ready to ship. Orders containing items from different suppliers may be processed and shipped on different schedules.

Weekends and holidays may affect processing times. If you have questions about the processing time for a specific item, please contact us at hello@hearthandcoast.com.

You'll receive a confirmation email with tracking as soon as your order ships, if the shipping method supports it.

Shipping Methods & Delivery Times

Available shipping methods and estimated delivery times are shown at checkout. Delivery times are estimates, not guarantees, and begin once your order ships. They may be affected by carrier delays, weather, or other events outside our control.

Shipping costs

Shipping charges for products fulfilled by our Shopify Collective suppliers are based on each supplier's shipping rates and are shown at checkout. Rates can vary depending on the items ordered, your shipping destination, and the supplier's shipping rules.

Orders containing items from different suppliers may include shipping charges for multiple shipments, and items may arrive separately. Any supplier-specific free-shipping offer applies only to eligible items or shipments, not automatically to your entire order. Available shipping options and the shipping charges for your order are displayed at checkout before you complete your purchase.

Order Tracking

Once your order ships, we'll email you a confirmation with a tracking number and link, if applicable. If your order ships in separate packages, you may receive separate shipping confirmations and tracking details for each shipment. Please note tracking information may take time to update after you receive it.

Shipping destinations

We currently offer shipping to eligible addresses within the United States. Shipping availability varies by item and by the supplier fulfilling your order. Not every supplier ships to every U.S. destination. Available shipping options for the items in your cart and your delivery address are shown at checkout.

Address accuracy

Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.

Lost, damaged, or delayed packages

If your order is lost, damaged, or delayed, please contact us at hello@hearthandcoast.com with your order number and details of the issue. We'll review the information and coordinate with the supplier fulfilling your order and the shipping carrier as needed to investigate and help resolve the issue. For damaged items, please include photos of the item and packaging to help us review your report.